Reckon Technologies Pvt Ltd is the largest Hardware maintenance service provider across Pakistan. Since 1997 we are engaged in delivering world class support services to corporate sector with our 08 locations and 100 + employees.

Scope:-

Hardware maintenance services include rectification of faults, repair and replacement of Hardware, preventive maintenance services, back-up and other technical support mention in this hardware agreement.

Objective:-

Our objective is to work hand in hand to fulfill your task of smooth operation of computerization for optimum efficiency and productivity.

HMA Includes:-

1. Unlimited Number of Complaint Calls
2. Parts / Equipment Replacement
3. Quick Response Time
4. Preventive Maintenance
5. Backup Facility
6. Software Support
7. Resident Engineer

8. On-Line Complaint Log-in facility

Once the Hardware Maintenance Agreement is signed, RTL will provide IDs & Passwords for your locations all over Pakistan. Your designated person can log the complaint on- line and can view the call status as and when desired. The administrator can view and monitor total calls status at different locations and RTL response time. This facility will ensure on-line status of calls, prompt response time, lower communication cost and efficient trouble shooting. On-line complaint log-in facility will help customer to evaluate RTL performance. The complaint can be registered through Phone, Facsimile and email by the customer.

9. Performance Review Meetings

RTL and customer will arrange monthly or quarterly meeting to review the performance of Hardware maintenance services to over come gaps if any and decide on future strategy plan.